Privacy Policy
Effective Date: 21 February 2026
Motorcycle Culture Co (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or purchase from us.
1. What Personal Information We Collect
We may collect personal information including:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Order details and purchase history
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Payment information (processed via secure third-party providers)
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IP address and device/browser data
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Website usage data and cookies
You may browse our website without providing personal information, but some features require it.
2. How We Collect Information
We collect personal information when you:
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Place an order
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Create an account
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Subscribe to emails or marketing
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Contact customer support
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Submit forms on our website
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Interact with our website via cookies or analytics
We may also receive information from payment providers or shipping partners related to your order.
3. Why We Collect Your Information
We collect and use personal information to:
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Process and fulfil orders
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Provide customer support
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Deliver products
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Send order updates and service communications
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Improve our website and services
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Prevent fraud and ensure security
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Send marketing (with consent)
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Comply with legal obligations
4. Marketing Communications
We may send promotional emails or offers if you:
You can unsubscribe at any time using the link in emails or by contacting us.
5. Disclosure of Personal Information
We may share your personal information with trusted third parties only where necessary, including:
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Payment processors (e.g. card gateways, PayPal)
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Shipping and courier companies
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IT and website service providers
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Marketing platforms
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Fraud prevention and security services
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Legal or regulatory authorities where required
We do not sell or rent personal information to third parties.
6. Overseas Disclosure
Some service providers (e.g. payment gateways, email platforms, hosting providers) may store or process data overseas.
By using our website, you consent to transfer of personal information outside Australia where necessary to provide services.
We take reasonable steps to ensure overseas providers handle data securely.
7. Cookies & Website Tracking
Our website uses cookies and similar technologies to:
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Enable site functionality
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Remember preferences
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Analyse traffic and behaviour
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Improve performance
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Support marketing and advertising
You can disable cookies in your browser settings, but some features may not function properly.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
However, no online transmission or storage is completely secure.
9. Access & Correction
You may request access to or correction of your personal information at any time.
We will respond within a reasonable timeframe unless permitted or required by law to refuse.
10. Data Retention
We retain personal information only as long as necessary to:
11. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
12. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us.
We will investigate and respond within a reasonable timeframe.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when published on this page.
